Technical author
Technical author – specialising in APIs and developer portals, software user guides, product documentation and end-user training.
SERVICES
APIs and developer portals
APIs and developer portals – creating API and software developer portals, including step-by-step developer guides, product guides and API definitions for both in-house and third-party developers.
End-user training
End-user training and delivery – training business-users online; in classroom situations and on a one-to-one basis – using documentation and learning material I have produced during the project.
ABOUT ME
I have over twenty years’ experience as a technical author, producing developer and company portals, product documentation, end-user guides and training documentation. My key strength is that of a communicator – acting as a link between the development and business teams and the business and third-party clients; conveying concepts, use cases and key features throughout the software development cycle. In recent years, much of this work has related to major API projects and the creation of API developer portals.
When required, I have delivered end-user training and delivery to business-users around the world in bespoke software applications - using the materials I have created during development phase.
If required, I will identify a colleague within an organisation to train up as the technical author/portal manager and hand over the BAU function of the material I have created. E.g. At William Hill Online and The London Stock Exchange.
PREVIOUS CLIENTS
I have worked for a diverse range of FTSE companies, Business Superbrands, major NGOs and innovative start-ups within a range of business sectors.
Major clients
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BSI (British Standards Institution)
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Experian (Runpath)
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Reed Exhibitions
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Deutsche Bank
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London Stock Exchange
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William Hill (online and retail)
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Thames Valley Police
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NHS
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Travel Republic
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Computershare
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Icon Solutions
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Contis
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10x Future Technologies
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Banked
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B & CE (The People’s Pension)
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Moogsoft
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BG Group
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DB Schenker (BAX Global)
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Saitek
Experience by sector
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Fintech
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Travel
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Policing
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Online betting
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Events
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Standards
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Logistics
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Healthcare
Locations
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London
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Paris
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Barcelona
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Madrid
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Milan
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Düsseldorf
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Sofia
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Gibraltar
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Tel Aviv
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Ahmedabad (India)
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Manila
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São Paulo
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New England
CONTACT ME
07973 398210
Get in touch to see how I can help with your next project.